![]() ![]() Finally, while still in the ticket, on the right side, scroll to the bottom and you will see the option to communicate with GFI Support by selecting the add to conversation button. ![]() If the button is greyed out, hover over it and it will tell you how long until the ticket can be escalated. Finally you have the option, at the top, to the left, to escalate the ticket. This correspondence is listed as who said it, when it was said and what was said. ![]() ![]() On the right we see the correspondence between GFI Support and the customer. This includes information that was submitted when the ticket was opened on the left.
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